Smarter Queues.
Smoother Patient Experiences.
A connected queue management solution designed to organize patient flow, improve service coordination, and provide clear real-time visibility into waiting times and counter activity.
Counter 03 • Dr. Arun Sharma • General OPD
"Hello Ramesh, your Token is #004. There are currently 2 patients ahead of you. Estimated wait: 8 mins."
The 4-Step Connected Queue Flow
From clinic arrival to final departure, eliminate waiting room chaos and keep patients informed at every step.
Token Generation
Patient taps their service on a sleek touchscreen kiosk and receives a printed thermal slip with a QR tracker.
Waiting-Room Screen
High-definition TV displays show live tokens, counter arrows, and pleasant multilingual voice announcements.
Multi-Counter Routing
Smoothly transfer the same patient from Registration → Phlebotomy Lab → Doctor → Pharmacy without extra tokens.
Mobile Live Tracker
Patients wait comfortably in the cafeteria or courtyard while live WhatsApp updates alert them when their turn arrives.
Organized Queues. Better Coordination. Smoother Service.
Purpose-built for diagnostic laboratories, hospital OPDs, polyclinics, and high-volume billing counters.
Queue & Token Management
Streamline token generation and queue assignment across all service counters. Patients self-select their requirements on a touchscreen kiosk with customizable category buttons.
- Priority Queuing: Dedicated fast-tracks for senior citizens, emergencies, and pediatric cases.
- Thermal Ticket Customization: Prints your logo, queue number, date, and QR code for tracking.
- Multi-Department Support: Lab tests, doctors, ultrasound, CT scans, and billing under one system.
Patient Flow Visibility
Gain real-time visibility into waiting times, counter status, and patient flow. Administrators can identify operational bottlenecks and reallocate staff dynamically.
- Live Executive Dashboard: Monitor real-time wait times and counter utilization from any phone.
- Historical Flow Analytics: Pinpoint peak arrival hours (e.g., 8:00 AM – 11:00 AM) to optimize staffing.
- SLA Breach Alerts: Get notified if a patient has been waiting longer than the targeted threshold.
Organized Service Counters
Efficiently manage multiple counters and departments with smart queue allocation. Staff members call the next patient with a single keyboard shortcut or touch click.
- Counter Software Client: Minimalist desktop or tablet interface for counter staff with Call, Recall, Transfer, and Hold actions.
- Cross-Counter Transfer: Pass a patient from blood draw directly to doctor consult without asking them to line up again.
- Staff Productivity Metrics: Track tokens served per staff member and average consultation speeds.
Waiting-Room Communication
Display token updates, announcements, and important healthcare information in real time on waiting room screens, reducing perceived wait time.
- Digital Signage Split-Screen: Play educational health videos or doctor profiles alongside live token numbers.
- Multi-Language Chime & Audio: Clear announcements in English, Tamil, Hindi, and regional languages.
- Zero Hardware Lock-In: Runs smoothly on standard smart TVs, Android TV boxes, or HDMI sticks.
Seamlessly Synchronized with LIMS, HMS & Clinics
Unlike standalone queue hardware that creates disconnected silos, Glanceify SQM natively shares patient identities across our entire healthcare suite:
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With LIMS: Accessioning generates barcode tubes and calls the patient to the phlebotomy chair in one synchronized flow.
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With HMS: OPD reception tickets route directly to the designated consulting room TV outside the doctor's chamber.
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With Pharmacy: Once the doctor signs the e-Rx, the patient's token is automatically queued at the pharmacy dispensing counter.
Ready to Eliminate Waiting Room Crowding?
Schedule a live demonstration of Glanceify Smart Queue Management with our healthcare workflow engineers.